Delivery

Please note once order has been placed we won't be able to make any amends to your order, including change of delivery address. We kindly ask you to make sure that delivery address is correct as we do not take responsibility for incorrect addresses and subsequent delivery problems.
All orders apart from the European are dispatched from London, UK.
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All orders are delivered Monday to Friday only.
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Estimated delivery times:
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UK express: 1-2 working days
UK standard: 3 - 5 working days
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USA express: 2 working days  hrs
USA  standard:  5 - 7 working days
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Europe standard: 5 - 7 working days
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Rest of the world: 10 - 30 working days
Rest of the world express 48 hrs
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Please note that during busy periods delivery times might take longer.
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Delivery charges:
UK
Standard - £4.90
Express - £6.95
FREE standard delivery on UK orders over £120
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USA
Standard -  15$ | £12.50
Express - 37.50$ | £24.95
Free Standard Shipping on US orders over 250$
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EUROPE
Standard - 19 Euro | £15.50
Express - not available
Free Standard Shipping on European orders over 200 Euro
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Rest of the World
Standard - 30$ | £19.50
Express - 60$ | £39.95
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LOST DELIVERIES
You must inform us within 14 calendar days that you have not received your delivery. If you fail to do so we will not be able to make any claims with the carriers on your behalf or send you a replacement.
It is customer's responsibility to make sure there is someone to collect and sign for the parcel.
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Please note, we will email you if there are going to be any significant delays.
UK VAT is non refundable for online orders
CUSTOMS, TAX & DUTIES
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INTERNATIONAL DELIVERIES (including the Channel Islands):
We operate on a Delivered Duty Unpaid basis. You may be charged import or customs fees, depending on the laws of the particular country. Any customs or import duties are charged once the package reaches the destination country. The recipient is responsible for any additional charges that occur as a result of customs clearance; we have no control over these charges and cannot predict what they might be. Customs policies vary from country to country and it is advisable to contact your local customs office for further information.