1. First, you must notify us in writing by sending an email at firstname.lastname@example.org
2. We'll provide you with R&E form
3. Send the product back together with the form to our return address
4. Refund/Exchange will be processed within 3-5 business days of receipt.
5. Full refund will exclude original delivery charge
6. Returns of items purchased with a Gift Card will be refunded to the same Gift Card
ALL PRODUCTS MUST BE RETUNED 'AS RECEIVED' IN THEIR ORIGINAL CONDITION WITH WRAPPERS AND LABELS INTACT. RETURNS WITHOUT R&E FORM ENCLOSED AND PAST DUE DATE WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO SENDER AT SENDER'S EXPENSE
When returning or exchanging a product, customer is responsible for the shipping charges. It is advisable to send the item by Recorded delivery as FABLOU does not take responsibility for items lost during return shipping.
DELIVERY COSTS REFUND:
Delivery costs will be refunded in the following circumstances:
* The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to cancel it. If you decide to cancel your order, you must inform the vendor of this in writing within 14 calendar days of placing your order.
In an unlikely case of defective products, you should contact us within 14 days from the receipt date and send us an image of the defect. We will then verify if the product is in fact defective. If you have to return the product to our warehouse, FABLOU will cover the cost of shipping. Once it has been verified that the product in question is defective, FABLOU will exchange it for you. Refund or a store credit will be offered in case the exchange is not possible.